Engineering

📖 How Google sold its Engineers on Management.

JIRA / Process

KISS. Story points are great. One backlog.

Remember 📖 Conway’s law: your product will reflect your org. So design the org after you design the product.

SRE Role

• 33% - Product Ownership/Running - care/feeding/running of certain product sets
• 33% - teaching/helping other teams make their stuff reliable
• 33% - creating technology to help with reliability - ie Monitoring tools, metrics tools, logging etc..

Support

COPS Points - accountable but flexible. Need to achieve points every month, but different ways to do it:

• knowledge base articles
• support tickets
• build tools
• write docs