📝 How Google sold its Engineers on Management.
JIRA / Process
KISS. Story points are great. One backlog.
Remember 📝 Conway’s law: your product will reflect your org. So design the org after you design the product.
SRE Role
- 33% - Product Ownership/Running - care/feeding/running of certain product sets
- 33% - teaching/helping other teams make their stuff reliable
- 33% - creating technology to help with reliability - ie Monitoring tools, metrics tools, logging etc..
Support
COPS Points - accountable but flexible. Need to achieve points every month, but different ways to do it:
- knowledge base articles
- support tickets
- build tools
- write docs