📝 How Google sold its Engineers on Management.
Hiring
At some point you’re going to need an engineering leader (typically a VP of Engineering) in order to scale your team. Like any executive hire it’s painful when you get it wrong. Read how to hire an Engineering Leader for some tips.
For general tips on hiring, see Hiring.
Process
KISS. Story points are great. One backlog.
Remember 📝 Conway’s law: your product will reflect your org. So design the org after you design the product.
SRE Role
- 33% - Product Ownership/Running - care/feeding/running of certain product sets
- 33% - teaching/helping other teams make their stuff reliable
- 33% - creating technology to help with reliability - ie Monitoring tools, metrics tools, logging etc..
Support
COPS Points - accountable but flexible. Need to achieve points every month, but different ways to do it:
- knowledge base articles
- support tickets
- build tools
- write docs